Patient-centred care in Physiotherapy – Flex Health, Physiotherapists based in Hull and East Yorkshire

Flex Health, leading physiotherapists based in Hull and East Yorkshire always deliver patient-centred physiotherapy, where the individual patient is put centrally and their biopsychosocial and personal factors are considered, which is an essential component in the delivery of high-quality physiotherapy. It has been found that often, clinicians experience difficulties in integrating patient-centred care into their clinical practice. This article discusses some key elements to focus on the patient.

Creating a meaningful connection with our physiotherapy patients

To be able to put the patient central, first of all, a meaningful connection between both should occur. As a part of the relationship, a meaningful connection with mutual respect, open and clear communication and space to express oneself can lead to improved clinical outcomes. As the patient is likely to feel more satisfied, this can increase adherence to physiotherapy. 

In a meaningful connection, patients should feel equal to the therapist, as this creates a safe environment to express feelings and concerns related to the musculoskeletal complaint they are experiencing. When you get to know more about your patient, treatment can be tailored to match specific problems and to attain the patient’s specific goals. Using their body to explain what you found during assessment, and by using touch to establish a connection or to cue movements in order to increase awareness, the meaningful connection between you and the patient can further be enhanced.  

In patient-centred care, it is evident that the patient has the possibility to take part in decision making. Deciding about individual treatment goals can occur on the level of symptoms, but next to this, should also include functional and fundamental goals. Once you have a clear picture of what goals your patient wants to attain, you can think about the treatment options to achieve them.

When you put your effort into creating and maintaining a meaningful connection and when you know which goals your patient wants to attain, another important part of patient-centred care lies in providing support to self-manage the condition. By enabling and coaching them to actively take up a role in his rehab, you empower them to influence his complaints without assistance. Let your patient re-take up their role in their valued activities. This may be gradual, based on the individual sitting in front of you, but should always target unhelpful cognitions and beliefs, barriers to recovery and lifestyle factors. Here, education is crucial, because, by increasing understanding, a patient may be a better adherer and more inclined to actively take up his rehabilitation. And education doesn’t have to be you talking all the time. You can also make use of short written notes, using other patients’ stories or learning aids. Even though exercise, where you may let your patient perform some movements, you can increase his understanding. A top tip may be to ask your patients some key “take-home messages” every session. 

At Flex Health, a leading physiotherapy provider with modern facilities in Hull and East Yorkshire we always aim to provide a patient-centred service and ensure our clients always come first. You can contact us and book an appointment by clicking on the links.